Policies & Guest Guidelines
Last Updated: 01/09/2026
At StayNomad, we want your stay to be comfortable, transparent and hassle-free. The following policies apply to direct bookings made with StayNomad. Bookings made through third-party OTAs are also subject to the respective platform’s terms and conditions.
1. Privacy Policy
Information We Collect
When you enquire or make a booking with StayNomad, we may collect information such as:
- Name
- Mobile number and email address
- Check-in and check-out dates
- Number of guests
- Identification/verification details required for guest registration
- Booking and payment information
- Special requests relating to your stay
How We Use Your Information
We use this information to:
- Respond to your enquiries
- Confirm and manage your booking
- Coordinate check-in and check-out
- Arrange requested meals, transfers, activities and other services
- Complete guest verification and comply with applicable legal requirements
- Provide customer support
- Improve our services and guest experience
We do not sell or commercially trade your personal information.
Where required, information may be shared with property staff, service providers, payment partners, OTA platforms or government/law-enforcement authorities for legitimate operational, legal or safety purposes.
WhatsApp & Communication
If you contact StayNomad through WhatsApp, your communication is also subject to WhatsApp’s own privacy practices and terms.
Data Security
We take reasonable measures to protect the information shared with us. However, no electronic communication or storage system can be guaranteed to be completely secure.
Contact
For any privacy-related query, please contact us through the official StayNomad contact details provided on this website.
2. Booking & Payment Policy
Direct Bookings
For bookings made directly with StayNomad:
- 50% advance payment is required to confirm the booking.
- A booking is not considered confirmed until the required advance payment has been received.
- The remaining 50% is payable at the time of check-in.
- Availability may be released to other guests until the required advance payment is received.
- Any additional services or add-ons requested during the stay are payable separately.
OTA Bookings
Bookings made through Airbnb, Agoda, Booking.com, MakeMyTrip, Goibibo or other OTAs will follow the payment, cancellation and refund terms displayed on the respective platform at the time of booking.
3. Cancellation & Refund Policy
Direct Bookings
For bookings made directly with StayNomad:
- Free cancellation is available up to 24 hours before the scheduled check-in time.
- For cancellations made within 24 hours of check-in, the advance payment will be non-refundable.
No-Show
If the guest does not arrive for the confirmed booking without prior cancellation, the booking will be treated as a no-show and the advance payment will be non-refundable.
OTA Bookings
For bookings made through third-party OTAs, the cancellation and refund policy displayed on the respective platform will apply.
Refund Processing
Where a refund is applicable, it will be processed to the original payment method, subject to applicable payment-processing timelines.
4. Guest Rules & Safety
We want guests to enjoy Goa while respecting the property, neighbours and local regulations.
Identification & Guest Verification
- All guests may be required to provide a valid government-issued identity document and other information required for guest registration and applicable tourism/legal compliance.
- Only guests declared during the booking or subsequently approved by StayNomad may stay at the property.
Illegal Activities
Illegal activities of any nature are strictly prohibited.
This includes, but is not limited to:
- Narcotic drugs and prohibited substances
- Drug trafficking or consumption of illegal substances
- Any unlawful activity
- Activities that endanger guests, staff, neighbours or property
Any suspected illegal activity may be reported to the appropriate authorities.
Drugs & Narcotics — Zero Tolerance
StayNomad follows a zero-tolerance policy towards illegal drugs and narcotic substances.
If illegal substances or unlawful activity are found or reasonably suspected, StayNomad reserves the right to:
- Immediately terminate the stay;
- Require the concerned guest(s) to vacate the property;
- Withhold any applicable refund; and
- Inform the appropriate authorities where required.
No refund or compensation will be payable in such circumstances.
Noise & Quiet Hours
- Guests must respect the surrounding neighbourhood and comply with applicable noise-control regulations.
- Quiet hours are from 10:00 PM onwards.
- Loud music, amplified sound, parties or other activities that cause disturbance to neighbours are not permitted after this time, except where specifically permitted under applicable law.
- Goa’s noise-control framework regulates amplified sound during night hours, with limited exceptions that require applicable permissions.
Property & Belongings
- Guests are expected to take reasonable care of the villa, furniture, appliances, linen and other property.
- Any intentional or negligent damage may be charged to the guest.
- Guests are responsible for their personal belongings. StayNomad will not be responsible for loss or damage to personal belongings left unattended.
Pool Safety
- Guests use the swimming pool at their own risk and must follow the property’s pool safety guidelines.
- Children must be supervised by an accompanying adult at all times.
5. Right to Refuse / Terminate a Stay
StayNomad reserves the right to refuse check-in or terminate a stay where there is:
- Misrepresentation of guest information;
- Violation of these rules;
- Illegal or unsafe activity;
- Serious disturbance to neighbours;
- Excessive or unauthorised occupancy;
- Damage to the property; or
- Any conduct that poses a safety or security risk.
In cases involving serious misconduct or illegal activity, guests may be required to vacate the property without refund, subject to applicable law.
6. OTA Bookings
For bookings made through third-party platforms, the platform’s applicable:
booking → payment → cancellation → refund → guest conduct
terms will prevail where they differ from these direct-booking terms.
7. Contact StayNomad
For questions regarding your booking, cancellation, stay or any of these policies: